Booking Terms & Conditions
We require a deposit to secure your booking, this deposit is subject to our booking terms & conditions outlined below. When you book with The Smash Room, we book the room for a duration of time based on your group's size.
Changes & cancelations will be subject to cancellation fees if made within 2 weeks of your booking date- see our Refund Policy below.
Changes & cancelations will be subject to cancellation fees if made within 2 weeks of your booking date- see our Refund Policy below.
Refund Policy
We understand things change, get in touch as soon as you know your booking needs to change and we'll be happy to help, Best to email us on [email protected] or reply to your booking confirmation to make arrangements.
CANCELLATIONS 14+ DAYS PRIOR TO SESSION DATE
Your booking deposit is fully refundable or transferrable to another date. An administration fee of 10% will be applicable for refunds.
13-8 DAYS PRIOR TO SESSION DATE
50% of your deposit is refundable for cancellations within this period. Transferring your session to a different date remains charge-free.
WITHIN 7 DAYS OF SESSION DATE
Changes, cancellations & transfers within 7 days of the booking will forfeit the deposit.
*If you have ordered food through us, you may be subject to our suppliers cancellation fees within 24hrs of your booking
Why Do We Have Cancellation Fees?
The Smash Room bookings generally have a long lead time, and cancellations impact other groups ability to book. Group bookings are allocated a Smash Room timeslot and dedicated staff member to ensure we're able to provide a truly epic & safe experience. Changes and cancellations have costs and impacts on our business that need to be covered.
CANCELLATIONS 14+ DAYS PRIOR TO SESSION DATE
Your booking deposit is fully refundable or transferrable to another date. An administration fee of 10% will be applicable for refunds.
13-8 DAYS PRIOR TO SESSION DATE
50% of your deposit is refundable for cancellations within this period. Transferring your session to a different date remains charge-free.
WITHIN 7 DAYS OF SESSION DATE
Changes, cancellations & transfers within 7 days of the booking will forfeit the deposit.
*If you have ordered food through us, you may be subject to our suppliers cancellation fees within 24hrs of your booking
Why Do We Have Cancellation Fees?
The Smash Room bookings generally have a long lead time, and cancellations impact other groups ability to book. Group bookings are allocated a Smash Room timeslot and dedicated staff member to ensure we're able to provide a truly epic & safe experience. Changes and cancellations have costs and impacts on our business that need to be covered.
CODE OF BEHAVIOUr
The Smash Room is a safe and inclusive space. To ensure it remains one, we hold our customers to a Code of Behaviour. This can be found in the below document:
code_of_behaviour__v1.06.2022___1_.pdf
Download File
code_of_behaviour__v1.06.2022___1_.pdf
Download File